Services - Europen Hotel Management Group

Our Services

Our team offers comprehensive, tailored hospitality services, ensuring adherence to international standards while accommodating individual project needs, from concept development to ongoing management.

Our Engagement

We highly recommend our full engagement throughout the entire journey. However, we also offer our partners the flexibility to choose from our services tailored to the three critical hotel project phases:

Phase 1

This phase includes feasibility studies, business planning, hotel concept development, architecture optimization, and negotiations with international hotel operators regarding brand affiliation.

Phase 2

In this stage, we focus on the pre-opening process, implementing systems and processes, selecting and training personnel, procuring operating equipment and supplies, and conducting negotiations with corporate clients, agencies, and suppliers.

Phase 3

For both branded and independent hotels, we provide hotel management services or consultancy services on hotel operations that adhere to the highest international standards while respecting the owner’s vision and recommendations.

Hotel Planning and Development

Feasibility Study
Business Plan
Detailed Market Research
Assessment of local market trends
Competitive set evaluation
Financial analysis and projections
CAPEX advisement
Architecture Optimization

Pre-opening Guidance

Pre-opening checklist based on international standards, certified by international operators
Commercial and operational department organization and technical support
Market positioning based on the thorough research and pre-defined hotel management concept
Planning and executing marketing budget and activities for successful hotel opening
Procurement of the necessary operating supplies and equipment on owners behalf, utilizing our heavily discounted pricing

Hotel Branding

Detailed explanation of the franchise/management model
Assistance with the selection of most appropriate brand for the hotel based on its concept
Approaching hotel operators on investor’s behalf
Negotiating franchise/management contracts on investors behalf
Serving as key liaison between the operator and investor pre and post opening of the hotel
Supervision of the project in order to meet international hotel standards

Hotel Operations Management

Mid and long-term hotel management contracts
Guaranteed success based on the performance clause
Commercial strategy and market positioning
Brand standards and fire-life safety norms
Financial accounting and reporting
Recruiting, training and development
Corporate Social Responsibility Strategy F&B
Concept and design implementation

Strategy Assessment & Recommendation

Assessment based on hotel management practices
Asset evaluation: 3-day “health check” of the hotel
Review of financial statements and procedures
Guest engagement evaluation
Performance evaluation
Operational and service level evaluation
Top management evaluation
Strategic advisory with step-by-step action plan

Hotel Asset Management

Protecting the interests of the owning company/investor
Serving as key liaison between the operator and investor, pre and post opening of the hotel
Value increase through smart investing and profitability
Review of financial and operational indicators to ensure contract obligations and financial promises are fulfilled
Ensuring that hotel assets are kept safe and with utmost care

Hotel Staff Training & Development

Hotel Culture Implementation
Training Plan Design and Implementation Talent
Acquisition and Development
Problem Solving and Service Skills Development
Safety and Security Training
Customer Service Trainings

Hotel Management Software Solutions

Reservation management
Front Desk Operation
Channel Management
Revenue management
Housekeeping scheduling
CRM functionalities
Engineering & maintenance modules Reports and Analytics

Success isn't found by chance. Craft it.

Entrust your hotel’s future to skilled professionals!